My current doctoral intern was applying for an entry-level job position when the following question arose:
How would you rate the following from highest to lowest priority?
– Client Loyalty
– Manual Therapy Expertise
– Customer Service
He and I spoke about this and we both agreed on customer service. I have always felt that customer service should come first for any business; no matter if you are selling yourself in healthcare or a product as a salesperson. I have always heard the saying that you will not be remembered by your clinical skills, but by your level of service. The Likeability Factor and the fact that people want to do business with friends also goes along with my point. I also feel that customer service cannot be taught per say (at least compared to other factors above), but is rather a characteristic that some individuals empower over others.
I could go on for days here, but I want to get your feedback. I honestly thought this is a great question! Very difficult one though, not only for someone with experience but especially an individual looking for his first professional employment position.
I would like to get individual’s feedback to see what you think would be the highest priority at least? And, if you have 5 years or more of experience, do you think you would have chosen this when you first graduated school or would it have been different back then?